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Whether you are looking for training or retraining of existing staff in certain key tasks trained telephone operators or perhaps require a total training program for an expanding workforce, we at European Resources provide a solution

Through personal experience working in International call centres Managing Director Anke Jardine, has accumulated the expertise to create an outstanding training service in which the quality attributes of reliability, flexibility, motivation and team-work are the key indications of ER-trained personnel.

'When I hire someone I need them to start working, not training'

Reliable. Flexible. Motivated. Hardworking. These are all key attributes of a contact centre agent trained by European Resources. Whether you need permanent or temporary staff, full-time or part-time, we'll create and deliver a training programme that perfectly suits your needs. This could include:

  • Customer Service
  • Telephone skills & manner
  • Telephone Marketing
  • Use of Software Packages
  • Stress/Time Management
  • Motivation etc.

People make contact centres...

At European Resources Ltd we recognise that each client has different recruitment needs, therefore we offer a flexible approach to training where we tailor our service solutions to the individual requirements of the client. The result is a highly satisfactory situation for our clients - optimum staffing levels for temporary and permanent staff.

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© Copyright 2009 European Resources Ltd. All Rights Reserved. Disclaimer
Registered in Scotland No. 164690
VAT Registration No. 671030275

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