Temporary
& Part-time Vacancies...
Job Title - Customer Service Advisor
Location - Glasgow City Centre
Salary - £11,700 per year + 20% shift allowance (£14k)
Days of work - 4 days on, 4 days off.
Hours of work - Night Shift 9pm to 9am. More...
Job Title - Technical Support CSA
Location - Glasgow City Centre
Salary - £13,000
Hours of work - 37.5, Mon to Fri 8am - 7pm - rota
Length of contract - Temp to Perm. More...
Job Title - Inbound Customer Service Advisor
Location - Glasgow City Centre
Salary - £12k, rising to £13k after a 4 month probationary
period.
Hours of work - Mon to Fri, 9am to 5pm, some flexibility required. More...
Job Title - Outbound Customer Retention Agent
Location - Glasgow City Centre
Salary - £7/hr + incentives and bonus
Hours of work - Mon to Fri, 4pm - 8pm or Mon to Thurs 3pm - 8pm. More...
Job Title - Telesales Agent
Location - Glasgow City Centre
Salary - £6.50/hr
Hours of work - Mon to Fri, 5:30pm - 8:30pm.
Length of contract - Perm. More...
Job Title - Outbound Sales Advisor
Location - Glasgow City Centre
Salary - £7/hr plus commission
Hours of work - 1pm to 9pm Mon to Fri and 10am to 4pm on Sat. Part time
hours 4-9pm or 6-9pm. More...
Job Title - Inbound Sales Advisor
Location - Glasgow City Centre
Salary - £7p/h
Hours of work - 37.5hrs between 8am and 5:30pm
Duration of work - 1 month pilot initially. More...
Job Title - Customer Service Agent
Location - Edinburgh, Gorgie area
Hours of work - The hours are flexible, between 8am and 8pm (At the moment
its 8.30 to 5pm Mon to Thurs and 3.40pm on Fri)
Salary - £6.25p/h for the 1st month and then £6.50p/h. More...
Job Title - Part time Customer Service Agent
Location - Edinburgh
Salary - £6.25 rising to £6.50
Hours of work - 5pm to 8pm Mon - Thurs 3 out of 4 nights. More...
Job Title- Customer Service Advisor
Location- Glasgow city centre
Salary- £11,700 per year + 20%shift allowance (£14k)
Days of work- 4 days on, 4 days off
Hours of work- NIGHT SHIFT 9pm to 9am
Project Specific Requirements
To give out flight information to callers - arrivals and departures.
Candidates will be cross trained in other areas of the bureau.
Customer Service experience desired, especially previous employment within
a call centre environment.
Key Responsibilities
To ensure all outbound telephone and email is handled in a professional,
courteous and friendly manner.
All customer contacts should be dealt with efficiently, meeting or exceeding
their expectations of the company.
Actively listen and question the customer to confirm understanding of
the reason for contact.
Assist line manager with projects and other duties as required.
Work as part of a team, offering assistance to others.
Candidate Profile
Communicates effectively in writing and verbally.
Supports colleagues by helping on customer contacts within area of expertise.
Understands the processes within the Contact Centre, and uses this information
to carry out the role.
Has a clear understanding of the importance of meeting customer service
requirements.
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Job Title - CSA Project / Department
Demon SDU Customer Service
Hours of work 37.5
Days of work Mon-Sun 8am-7pm - rota
Basic Salary £13,000
Length of Contract Temp - perm
This involves:
- taking incoming calls, providing technical support to the Demon Internet
customer base.
- The role of a Customer Support Adviser has a strong focus on customer
service. By its very nature Helpdesk calls will mostly involve dealing
with customers who have a technical issue, or whom wish to complain.
You will need to demonstrate good troubleshooting skills necessary in
helping you to resolve the customers issue, whilst maintaining excellent
customer care skills.
- All work is completed via the telephone. There is no "hands
on" work.
- Calls taken will be diverse; some simple, some more complex. Your
job is to deliver a quality solution in the shortest amount of time
possible. This will best be achieved by listening carefully to the customer,
asking relevant questions and taking ownership where appropriate.
- We operate a call logging system to enable us to track all enquiries
taken. This helps should the customer have a subsequent query. You will
therefore be required to log all calls taken.
- Good communication skills enabling calls to be handled in a confident
courteous and professional manner. An excellent telephone manner, as
well as good listening and questioning skills are therefore essential.
- Good interpersonal skills to form a good working relationship with
customers and colleagues alike are also important.
- Applicants must be able to work as part of a team, but be prepared
to take responsibility for their own tasks.
- Recruits will be accurate and conscientious whilst paying attention
to detail, even when busy. They will have good keyboard skills.
- Our Customer Support Advisers demonstrate an enthusiasm for the job
in hand. If you are keen to learn we will train you to our excellent
standards
- Some IT knowledge is needed before you start. You need to be able
to troubleshoot in at least one of the following Platforms: Windows
98/ME/XP/2000, MAC OS 8* 9* 10* and Datacoms.
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Job Title- Inbound Customer Service
Advisor
Salary- £12k, rising to £13k after a 4 month probationary
period
Location- Glasgow city centre
Hours of work- Mon-Fri 9am to 5pm, some flexibility required
Special requirements- There will be a requirement for the successful
candidate to be reference checked and pass background financial checks
due to security aspects of this account.
We are principally a back office processing team, vetting applications
from companies within the Financial Sector. Our main function is to vet
companies applying online for Digital Certification. The vetting process
needs extreme accuracy as companies passing the vetting process will be
given an encrypted coding allowing direct access to major Product Providers'
extranets, this in turn allowing them to transact investment business.
The SLA's are tight and the penalties high for failure so we are a highly
flexible team capable of multi tasking to ensure the shifting workload
is tackled. Our calls handling comes only from a need for follow up information
and updating customers of application progress. Our customer call base
is principally financial intermediaries and the Directors/Principals of
their companies.
Key Responsibilities:
- Always represent the company in a positive manner
- Answer all customer communications efficiently and effectively to
agreed company standard.
- Strive to provide the customer with a first time resolution when
ever possible.
- Handling enquiries from all sources efficiently, escalating only
where necessary.
- Provide customers with a quality service, building rapport, so a
positive professional image of the company is achieved.
- Actively listen and question the customer to confirm understanding
of the reason for contact.
- Using product knowledge skills recommend action to customer, gaining
agreement and confirmation of timescale's.
- Update systems accurately, with relevant information.
- Keep up to date with system and telephony requirements, allowing
effective reports to be produced.
- Escalating complex customer enquiries to the appropriate desk/position
- Achieve performance targets as agreed with line manager.
- Build awareness that the needs of our customers are paramount in
our minds.
- Work as part of a team, offering assistance to others and show active
involvement in Team building activities.
- Feedback areas of customer dissatisfaction to line manager, with
suggested alternatives where appropriate.
- Assist line manager with projects and other duties as required.
- Review contacts with customer, reflecting on what would do differently
next time in order to improve the customer's experience.
- Take responsibility for building the necessary knowledge base with
input from team members and manager.
- Ensure the very highest standards of accuracy and processing are
achieved at all time
Candidate Profile :
- Communicates effectively in writing and verbally
- Is comfortable communicating with colleagues and customers both on
inbound and outbound and written basis.
- Adapts communication style to the customer
- Has a clear understanding of the importance of meeting customer service
requirements
- Listens and checks for understanding
- Takes action to ensure understanding of customer concerns
- Ability to follow processes and respond accordingly to demands of.
- Attention to detail with customer records etc.
- Knowledge of Microsoft Office products: Word, Excel
- Multi-tasking i.e. can exploit several screens consequentially
- Knowledge/Experience of Siebel desirable.
- Awareness of Financial industry desirable.
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Job Title- Outbound Customer Retention
Agent
Salary- £7 per hour plus incentives and bonus
Location- Glasgow
Hours of work- Mon-Fri 4-8pm or Mon-Thurs 3pm-8pm
Project Specific Requirements
Outbound calling to existing Dairy Crest customers who have indicated
that they no longer want to have their milk etc, delivered. If the reason
for the cessation of service is that the customers are moving home, the
agents will in most circumstances, be able to arrange for deliveries at
their new address. If there are other reasons why the delivery is being
cancelled, the agents will attempt to win back those customers.
Key Responsibilities
Always represent the company in a positive manner
Work as part of a team, offering assistance to others
Update systems accurately, with relevant information
Candidate Profile
Experience of outbound calling
Excellent customer service skills
Working to targets
Highly motivated
Conscientious
Reliable
Team player
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Job Title- Telesales Agent
Salary- £6.50 per hr
Location- Glasgow city centre
Hours of work- Full time Mon-Fri 12:30-20:30 (37.5 hrs per week)
Part -Time Mon - Fri 5.30 pm - 8.30 pm
Length of contract- ongoing
Project Specific Requirements
Outbound team to contact decision makers with a soft sell to previous
members of various book clubs operated by Book club Associates.
As the contract has recently become more sales driven, agents would require
to have some telesales experience as well as a flair for sales
Key Responsibilities
Always represent the company in a positive manner
Update systems accurately, with relevant information
Work as part of a team offering assistance to others
Answer customer communications efficiently and effectively to agreed company
standards
Seek opportunities for process/service improvements that will increase
customer satisfaction, and feedback to line manager
Candidate Profile
Communicates effectively in writing and verbally
Is comfortable communicating with colleagues and customers
Has a clear understanding of the importance of meeting customer service
requirements
Understands the processes within the Contact Centre, and uses this information
to carry out the role
Is conversant with all functional aspects of the computer systems
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Job Title- Outbound Sales Advisor
Salary- £7 per hour plus commission
Location- Glasgow city centre
Hours of work- Full Time and Part Time Hours available between 1-9pm Mon-Fri
and 10am-4pm on Sat
Part Time 4-9pm or 6-9pm
Working for an energy supplier making outbound calls to customers who
have left in the last 18 month period.
The marketplace is focused on quality, 'Helping customers to switch'.
Advisors will be signing customers up on behalf of Scottish Power for
their gas, electricity or dual supply in a residential market.
Candidates will need to be able to work in a target-based environment
working to several different key performance indicators- sales, sales
per hour, net sales, cancellations, complaints.
Proven track record in sales over achievement
Preferably within a telesales environment
High levels of self motivation
Energetic and enthusiastic
Knowledge of sales cycle theories
Quality focused
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Job Title: Inbound Sales Advisor
Hours of Work: 37.5 hours between 8 and 5:30pm
Base Location: Glasgow city centre
Duration of Contract: 1 month pilot initially.
Salary: £7.00 p/h.
PROJECT SPECIFIC REQUIREMENTS:
To take calls from customers responding to advertisements and direct
mailing, interested in taking up a fantastic telecommunications offer.
KEY RESPONSIBILITIES:
- Using product knowledge and sales skills, recommend action to prospect,
gaining agreement and confirmation for contract set up
- Update systems accurately, with relevant information in order that
sales and quotations are processed correctly.
- Keep up to date with products, pricing and client promotional activity
in dialling area to ensure correct information is given to prospects.
- Keep up to date with system and telephony requirements, allowing
effective reports to be produced.
- Achieve performance targets as agreed with line manager on a weekly
and monthly basis.
- Feedback areas of prospect dissatisfaction and competitor activity
within dialling area to line manager, with suggested alternatives where
appropriate.
- Recognise opportunities for cross selling to prospects, advising
of new and existing services that may suit their requirements.
- Review contacts with prospect, reflecting on what would do differently
next time in order to improve/increase sales.
CANDIDATE PROFILE:
Communication:
- Communicates effectively verbally.
- Is comfortable communicating with colleagues and cold prospects.
- Adapts communication style to the prospect.
- Listens and checks for understanding with prospect on each quotation
and sales call.
- Presents a professional, friendly and caring image to the prospect.
- Uses effective questioning techniques in order to collect enough
information to effectively sign-up prospect to client.
Teamwork:
- Is punctual at all times, recognising the importance of this to colleagues
and the smooth running of the account.
- Shares useful information and sales ideas with the team.
- Self-motivated and is pro-active with self development.
Sales:
- Creates selling opportunities, advising prospects of new and existing
services that suit their requirements.
- Confidently handles objections using relevant information, highlighting
features, advantages and benefits to to the individual needs of the
prospect.
- Influences the prospect and confidently gains agreement.
- Asks each and every prospect for their business
- Confirms transaction and makes prospect aware of next steps in the
process.
- Is positive about what they can achieve, displaying a can-do attitude.
Process and systems awareness:
- Is conversant with all functional aspects of the computer systems
within the client account.
- PC literate, with a working knowledge of industry standard packages(eg
Microsoft Word & Excel).
Resilience:
- Maintains focus on meeting prospect needs and achieving targets when
under pressure.
- Ability to work to deadlines.
- Sustains enthusiasm and shows a sense of humour during busy periods.
- Remains calm and retains control when faced with difficulty.
Product knowledge:
- Has a high level of Company and product knowledge to ensure the prospect
is given full and correct information.
- Keeps up to date with product developments, through daily team briefs
and company literature.
- Completes refresher tests in timely fashion.
Telephone skills:
- Listening skills.
- Questioning skills.
- Probing skills.
- Matching skills.
- Closing skills.
- Uses positive language.
- Non use of jargon.
- Builds rapport.
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Job Title - Customer Service Agent
Based in Edinburgh, Gorgie Area
Rate of pay: £6.25 per hour for the 1st month and then £6.50
per hour
The successful candidates will be primarily responsible for taking inbound
customer enquiries regarding repair requests on council housing. The hours
are flexible, between 8 am - 8 pm (at this moment in time it's 8.30 -
5 pm Mon to Thurs and a 3.40 pm finish on Friday)
Candidates should have extensive customer service and/or contact centre
experience. They should have the ability to multi-task and deal with potentially
complex customer enquires.
SECTION : CUSTOMER SERVICES
POST : CUSTOMER SERVICES AGENT
RESPONSIBLE TO : CUSTOMER SERVICES TEAM LEADER
PURPOSE OF JOB
To provide a range of front-line Council services for members of the
public (customers).
(N.B. It is expected that a fully trained Customer Services Agent will
be able to effectively deal with the front-line activities associated
with five or more Council services)
MAJOR TASKS/JOB ACTIVITIES
Understand customer rights, entitlements, needs and expectations, and
how they apply to the services provided.
As appropriate, comprehend and apply Health and Safety, Data Protection,
Equal Opportunities, Disability Discrimination, and other legislative
and regulatory directions and procedures to the services delivered.
Have an appropriate understanding of Council functions relevant to the
customer service role.
Comprehend operational targets relevant to the post, ensuring they are
achieved, and the implications to the Council if they are not met.
Communicate in a clear, polite and confident manner.
Develop Customer Relationships/ Resolve Customer Service Problems
Apply a positive customer focused and friendly disposition to all communications.
Support Customer Service Improvements
As required, work with others to identify improvement opportunities and
implement continuous improvement programs.
Develop Personal Performance
Along with Team Leaders, review personal performance in delivering customer
services, and use the findings to develop professional development plans.
SUPERVISION RECEIVED
Responsible to a Customer Service Team Leader who manages the overall
work program of a section.
Expected to use an appropriate level of initiative to ensure that personal
work programs are dealt with in an orderly manner. Know when to pass customers
to the Team Leader for escalation.
COMPLEXITY
Develop effective relationships with a range of customers enquiring about
Council services. This includes, dealing with some customers who may be
angry or confused.
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Job Title - CUSTOMER SERVICES AGENT
Hours of work: 5pm to 8pm Mon - Thurs 3 out of 4 nights
Rate of Pay £6.25 rising to £6.50 after training.
Purpose of Job
Primarily to make outbound calls to collect outstanding money owed to
the council. The role may expand to providing a range of front-line Council
services for members of the public.
MAJOR TASKS/JOB ACTIVITIES
Phone debtors to chase payments, take payments over the phone, arrange
payment plans and update records to confirm action taken/ payments made.
As appropriate, suspend debt action when notifications of payments are
received. Also, arrange appointments between customers and back office
staff to discuss outstanding payments.
Have an appropriate understanding of Council functions relevant to the
customer service role undertaken, and any contractual agreements that
may apply to them.
Be positive, customer focused and friendly in all customer communications.
When required, behave assertively and efficiently in times of conflict,
and take appropriate action to diffuse potentially stressful situations.
Operate systems, procedures and guidelines applicable to the service.
Includes, collate and maintain accurate records, liaise with other front
office and back office staff to clarify issues.
Work to operational targets of quality and efficiency, ensuring they
are achieved.
Communicate in a clear, polite and confident manner whilst ensuring that
all relevant codes of practice and ethical standards are maintained.
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